How quickly can I expect my applicator back?

We aim to turnaround most repairs by post within 48 hours or as specified by customer. We also often store applicators until requested and then are immediately shipped out when required.

How much life can I expect from my applicator?

We are confident with the quality of our refurbishments so you can expect a nominal life of 25,000 shots. This figure is entirely dependent on skin type so if high energy is used on very light skin tones then life expectancy can be in the region of 20,000, on the other hand very dark skin tones could potentially achieve over double this. We guarantee our refurbishments for at least 12,000 shots pro rata, excluding user damage.

What is independent service?

It is a service provided by experienced engineers who can supply direct advice, repairs and maintenance to equipment users at very competitive rates. Often another engineer can be recommended depending on equipment type and location, they provide a personalised service and care about their customers unlike larger companies. Often equipment users require quotations from other sources to weight up the cost of repairs before making a decision.

What parts of the world are covered for servicing?

Photronics is a London based company, who provide global repairs by post and provide breakdown service to the UK and Ireland.

Do you offer service contracts?

Yes, as well as providing pay as you go ad-hoc servicing, we can also provide peace of mind contractual maintenance for a fixed rate per month depending on what machine you have. Please contact us for further details. Service reports are generated at the time of service and the user gets a copy. These are adequate as proof for QCQ regulations and local councils that service work has been carried out.

My machine won’t turn on!

Don't panic! Check the emergency stop button is fully out by pulling or twisting (many an engineer has travelled all day to release this button and go home again!) Check any rear breakers are in the upright position (these are easy to accidentally knock). Make sure there is power on the same socket as the equipment (to check-plug something else in instead). Listen for any sign of life as the key is turned (often fans, relays or power supplies will come on indicating some functionality). Check the display for any sign of life such as cursors (Some LCD displays have contrast controls which may be at an extreme setting)(Most computers have backup ram batteries which if flat may prevent startup) . If the display does come on then look for any error messages (record these exactly for the engineer). Look for any connectors that have to be in such as rear interlocks, room door interlocks, footswitch, optical fibres, keys etc. The more information provided to the engineer the easier it is to diagnose.

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