Why service equipment?

Lasers and IPL systems are complex devices and service is required to keep them running efficiently. In the extreme they can be damaged by overcurrent, overheating or degraded optics. Cooling systems must be kept running in optimum condition by cleaning radiators, keeping cooling water conditioned and replacing appropriate filters. More complex cooling systems have internal gas or peltier chillers which must run efficiently. All optics must be inspected for degredation otherwise output is reduced and power supplies have to work harder.

We can repair the following machines...

The following is a list of equipment serviced by Photronics. We give an honest opinion of each type of equipment and a summary of service related issues encountered. In most cases we can offer CQC required inspections and service repairs. Often we have been trained by the manufacturer or are the appointed service agent with authorised access to original parts. In other cases we source OEM or equivalent parts from component part numbers to assist in electrical repairs and optical refurbishment. Often we are asked to look after unusual types of equipment from all over the world, with the proviso that the user has access to parts and service information.

Active Crystal 512 / Record 618

Active Crystal 512 / Record 618

Active Crystal 512
Photronics has serviced the air cooled IPL Crystal series for 8 years. Generally reliable, most service requests are for annual CQC inspections. The display typically has 10 set energy levels with a corresponding output fluence determined by the manufacturer. There is an air filter at the rear which needs changing regularly.
  • For hair removal treatments
  • The footswitch is pneumatic.
  • Full servicing available
Alma/Aria/MSq Lovely / Superior Med / Pro

Alma Harmony / Lovely / Superior / Soprano XL

Alma Lovely
Very popular and generally reliable IPL systems with detachable handpieces. Service related issues are generally to do with the cooling system, such as stuck flow switch, water leak, low water, failed cooling fan. If the harness cover has detached from the handpiece,showing bare wires, it is advised to stop using this hp until repaired. The most common fault is not inserting the hp enough-there should be a double click to release the water valves.
  • We can refurbish all type of Alma applicators
  • We source the highest quality components
  • We have extensive experience of servicing this equipment
Biomed Biolase NY

Biomed Biolase Duo

Biomed Biolase NY & Duo
NdYAG laser system typically 10J 10W nominal output. Some units may have an additional IPL system. Generally reliable with slow optic degredation. Usual service requirement is replacement of flashlamp to improve energy.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
Caci Flash

Caci Flash

Caci Flash
Air cooled IPL system. Actual measured fluence may not correspond with the displayed value. Generally subject to overheating of the optical head assembly and burning of the handpiece electrical sockets. Well liked by some dedicated users. The version with the extra handpiece cooling fan is the better option.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
Chinese IPL + Laser

Chinese Equipment

Chinese IPL
Photronics gets many requests to repair Chinese equipment. There is a huge variety of types, styles, models, manufactures and agents. Due to the problems involved in sourcing parts and information, customers must bring us the complete machine to our workshop for appraisal. Unfortunately it is not cost effective to visit on site to assess, obtain parts and revisit. Please be aware that Chinese equipment has a huge variation in build quality, so the cost of a major repair may exceed the actual value of the equipment.
  • We only repair equipment brought to our workshop
  • We do not provide a warranty for these repairs
  • We can recommend quality replacements
Chromogenex NLite II

Chromogenex NLite II

Chromogenex NLite II
The first version of 585nm pulsed dye laser for collagen stimulation. Probably not many of this model left. Typical problems are poor calibration due to dye and optic degredation. All parts are available to maintain the systems but replacement parts are increasingly expensive.

Chromogenex appears to have gone into liquidation and no longer answer the phone, however a dedicated team of engineers can provide support. Please enquire f
Chromogenex Nlite / Regenlite

Chromogenex NLite / Regenlite

Chromogenex NLite

N-Lite V Regenlite is the most modern version of the NLite for additional vein treatment and faster treatment, similar to the NLite V version. Typical problems are poor calibration due to dye and optic degredation, so needs plenty of TLC to maintain and run effeciently at the lowest possible voltages otherwise HV psu may occur. All parts are available to maintain the system. Do not store fibre in the calibration port-many a cleaner has snapped it off! Also do not overstretch or bend the fibre, it is an expensive item.

Chromogenex appears to have gone into liquidation and no longer answer the phone. However a dedicated team of engineers can provide support. Please enquire.

 

Chromogenex Chromolite

Chromogenex Chromolite

Chromogenex Chromolite

Air cooled flashlamp IPL system with preprogrammed set levels. Typical problems are wires breaking in the umbilical due to flexing near the handpiece. A common problem is the switch at the back not set to correct position of firing by trigger button or footswitch.

Chromogenex appears to have gone into liquidation and no longer answer the phone. However a dedicated team of engineers can provide support. Please enquire.
Coherent Ultrafine Erbium
Service Manual

Coherent Ultrafine Erbium

Coherent Ultrafine Erbium
A 10W ErYAG laser. Coherent equipment are generally very well designed and constructed. Photronics is pleased to assist with these older machines. Parts are sourced in the USA when required.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
Coherent Ultrapulse 2000 / 5000
Service Manual

Coherent Ultrapulse 2000 / 5000

Coherent Ultrapulse
High powered 100W CO2 laser. Coherent equipment are generally very well designed and constructed. Photronics is pleased to assist with these older machines. Parts are sourced in the USA when required. These lasers need to be used as often as possible to maintain the sealed tube pressure within specification.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
DDD Ellipse Flex

DDD Ellipse Flex

Ellipse Flex
The Ellipse Light (The older version is the Relax) is the original and still a gold standard IPL system. So good, its been copied by many others! Generally reliable, there are some specific fault conditions associated. Fault "Simmer wont start" - The flashlamp is probably broken or there is a fault in the flash module. "Simmer went off" - usually a fault in the energy module. "Blank screen" is either a faulty screen or a faulty computer module. The cooling system requires TLC to ensure water is clean and radiator is not blocked by dust or applicator life is severely reduced. All required parts are available. All Applicator types can be refurbished upon request.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
DDD Ellipse Light

DDD Ellipse light

 Ellipse light
The Flex is the medical version of the Light. So good, its been copied by many others! Generally reliable, there are some specific fault conditions associated. Fault "Simmer wont start" - The flashlamp is probably broken or there is a fault in the flash module. "Simmer went off" - usually a fault in the energy module. "Blank screen" is either a faulty screen or a faulty computer module. The cooling system requires TLC to ensure water is clean and radiator is not blocked by dust or applicator life is severely reduced. Al required parts are available. All Applicator types can be refurbished upon request.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
DDD Ellipse Superlight SPT

DDD Ellipse Superlight SPT

Ellipse Superlight
The Ellipse Superlight SPT is the more modern version with 2 switchable applicators and is far more versatile than the older systems with many more applications. We can refurbish and reset new style applicators with counter boards at economic cost. It is very important to overhaul the cooling system regularly to extend applicator life time. A common fault is not starting, a rainbow pattern or blank screen on start up. This is usually a flat back up battery which can be simply replaced and the date reset.
  • Photronics can refurbish all applicator types
  • We can reset counterboards
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
Diomed D15, D30, & D60

Diomed D15, D30, & D60

Diomed IPL
Photronics serviced these lasers on behalf of Promed Ltd, the agent at the time. Generally extremely reliable, they will eventually become low powered and lose most energy after many years, when individual diodes shut down. They require inspection only to ensure the output is adequate and check the diode status. Any repairs require return to the manufacturer. Promed Ltd www.promedltd.com can supply more modern replacement.
  • We source the highest possible quality components
  • We replace all defective optics to ensure maximum lifetime.
  • We replace broken/worn mechanical parts to make reliable.
  • We have a QA program to improve performance.
Fotona All Models

Fotona

Fotona
Photronics Ltd along with Optilight Ltd www.optilight.co.uk are authorised agents on behalf of ABMEtech www.abmetech.com/ the UK Fotona agent. These are extremely well designed high powered laser systems. All parts are available through ABMetech Ltd.
We currently service varied Fotona models including Dualis, Fidelis, Max, Plus, SP, QX, VP, XP, XS.

Error 5 when restarting (water cooling) is a false error, simply ensure that the rear breaker is turned off for 20 seconds before turning it back on.
  • We only fit genuine Fotona parts for Quality Assurance
  • Emergency repairs and contractual maintenance provided
  • All service is carried out to a standard checklist.
Lumenis ESC Epilite / Photoderm / Vasculight IPL
Service manual

Lumenis ESC Epilite / Photoderm / Vasculight IPL

Lumenis Vasculight
The first and original High fluence IPL system with changeable filtering and variable parameters such as fluence, pulse duration and repetition rates. Vasculights may have an NdYAG laser attachment. Some of the older computer systems can become problematic.
  • We keep spare parts and can source components as required
  • Used for hair removal & vascular treatment
Luxsano MBC 200+Plasmalite IPL

Luxsano MBC 200+ / SHR Plasmalite IPL

MBC Plasmalite
Photronics sources only the best quality 10K+ long life glass filters to replace 100 shot plastic types. We have extensively tested them throughout the years to find only the best components. Find these in our shop
  • Popular Hair removal and Skin Rejuvenation IPL
  • Problems repaired onsite due to construction of machine
  • Photronics has many years experience servicing these machines
Meditec Asclepion MCL 29 Dermablate

Meditec Asclepion Dermablate

Meditec Asclepion Dermablate
  • ErYAG Laser for varied skin conditions delivered by an articulated arm.
  • Photronics has carried out complete overhauls and recalibrations.
MCL 29
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Miscellaneous MLT 20 CO2

Miscellaneous MLT 20 C02

MLT 20
  • Sealed tube 10.6um laser delivered by articulated arm for surface skin lesions
  •  
  • Maintenance and arm realignment.
Norseld Dual yellow

Norseld Dual Yellow

Norseld Dual Yellow
  • Dual wavelength Green 511nm and Yellow 578nm high peak power, high repetition pulsed laser. Photronics has been trained by the manufacturer and has service experience on these unique lasers.
  • For vascular treatment
  • Pigmentation treatment
  • Melasma Treatment
  • Skin regjuivenation
  • Acne
  • Lesions
Pulsar Light Touch / Silk

Pulsar Light Touch / Silk

Pulsar Light Touch
  • General purpose HR and SHR IPL treatments. Pulsar machines come with the largest applicator head
  • Largest applicator for quick treatments
  • Photronics can supply general service and repairs.
Radiancy Duet / Skin Station / Spa Touch IPL

Radiancy Duet / Skin Station / Spa Touch IPL

Radiancy Duet / Skin Station / Spa Touch IPL
Air cooled, pulsed flash IPL filtered treatment heads for HR and SHR
  • We can carry out general servicing and inspection checks.
Spectron Lightstream

Spectron Lightstream

Lightstream Dusty Bin
This machine is a robust portable IPL, which is light enough for beauticians to carry. Photronics can carry out routine inspections. Errors are indicated by the panel lights being on/off and the service light on. Disconnect from mains completely for one minute to see if the fault clears. Most common fault is low water, which is filled by removing the handpiece and attaching a filling funnel nearest the post. Use anti-freeze solution.
  • Photronics has been trained by the manufacturer
  • Full service provided
Spectron Ruby

Spectron Ruby

Spectron Ruby
Traditional sturdy high power 694nm CW and Qsw for HR and tattoo removal.
Sciton BBL / Contour

Sciton BBL / BBLs / Contour / Profile / Joule / Halo

Sciton BBL / Contour
  • High specification, multi platform Alex 755nm NdYAG 1064nm, NdYAG 1319nm, ErYAG 2940um and BBL IPL systems in varied combinations. Photronics has been trained by the manufacturer and has many years experience on the system. Official parts can be supplied direct from Sciton.
  • Official service provider for Sciton USA and CoachHouse Medical UK
  • Photronics can offer service contracts
  • We have many years experience servicing the machines
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